Read below for the latest information
UPDATE TO OPERATIONS DUE TO COVID-19 PANDEMIC
We are monitoring the ever changing situation with Coronavirus and the potential impact to adventure travel. We commit to keeping this page updated in the event that changes occur and we learn more about this fluctuating situation.
FIRST, A QUICK NOTE FROM PADDLING SOUTH:
For over three decades, you have trusted Paddling South with your precious recreation and vacation time. You have expected us to keep you safe and secure while paddling and exploring the unforgettable Sea of Cortez. This is not an assignment we take lightly, regardless of what the circumstances dictate. Our team has worked together to ensure the best possible experience from the time you first contact us to the time you say goodbye.
Along with other professionals throughout our industry, we have created and adopted safe and practical operating protocols, which ensure your health and wellbeing.
As a small company which places a high value on our relationships, we have taken a close look at our deposit and cancellation policies. We strive to be fair at all times, and to also be able to cover the up front administrative and logistical expenses that come with the mid range planning of these experiences. Our partners and their families in Mexico set aside their time and resources to enable us to run these great programs, and in many cases we need to take care of them regardless as to whether a trip runs at the last minute. It is the right thing to do, and we are committed to their wellbeing as well.
Below are our current policies. Please know that in many cases there can be flexibility. Just talk to us. We will listen and work with you.
INTERIM CORONAVIRUS RESERVATION TERMS;
- 20% of trip cost as deposit to reserve a spot. All typical confirmation materials and communication sent to clients.
-Full balance of trip cost due at 60 days out from trip start.
INTERIM CORONAVIRUS RESCHEDULING or CANCELLATION POLICY:
-If Paddling South cancels you receive a full refund, OR, a future credit equal to 100% of your payment, towards a future trip date.
-If you cancel 60 days or more out from the trip start...we offer the ability to reschedule or refund your deposit less a $100 administrative fee. (Rescheduled trips must fall within the following two years).
-If you cancel from 30 -59 days out from the start of a running trip, you have the option of the total amount of your payment to be applied to the rescheduling of a future date, or we will gladly refund 75% of your payment.
-If you cancel between 15 to 29 days from the start of a running trip...we will refund 50% of your payment, or 75% applied to the rescheduling of a future date.
-If you cancel within 15 days of a running trip, no refund will be offered.
-For all trip reservations, we highly recommend travel insurance. We have found travel insurance to be a great product for our clients under many circumstances.
-A few of our recommended vendors:
Given the COVID-19 concerns that we are all currently watching, many travellers may want to consider "Cancel for Any Reason" coverage. CFAR is more expensive than regular travel insurance, and usually only covers up to 75% of the non-refundable portion of your trip payment, but this type of coverage may be the right choice for you. This coverage typically must be purchased within 21 days of paying your initial trip deposit. HTTPS://WWW.
*Please note that we will make every attempt to abide by these current travel policies. In this ever-changing situation, we reserve the right to make changes to these policies as necessary.
We want to reassure you that your health, safety, and well being remains our top priority. Kayaking tours by nature are outdoors, easily accommodate social distancing, and the industry is built on a high level of camp hygiene and cleanliness. If external circumstances are ever such that it is not a good idea to run a trip....we simply won't run it.
On behalf of the entire Paddling South team, we appreciate you thinking of us with your vacation time. We won’t let you down. As always, we will make ourselves available 24/7 for any additional questions or concerns you may have.